Senior Murex Technical Support Engineer

Project description Support and maintain the Murex platform for a leading banking client, providing application and production support for Murex-based systems in a UK shift environment. The role will focus on monitoring the platform, troubleshooting incidents, supporting batch and end-of-day processes, and ensuring timely resolution of production issues in coordination with business and technical teams. Responsibilities Provide L2 production/application support for the Murex platform and associated applications. Monitor Murex services, interfaces, batch jobs, and scheduled processes to identify and resolve issues. Analyse production incidents, perform initial troubleshooting, identify root causes, and coordinate with development/vendor teams where required. Support EOD/BOJ processes, batch failures, data issues, and application/interface problems. Investigate issues using application logs, Unix/Linux commands, SQL queries, and monitoring tools. Manage incidents, service requests, and problems in accordance with defined support processes and SLAs. Perform routine operational activities, health checks, and production validation after deployments or system changes. Coordinate with business users, infrastructure teams, development teams, and Murex/vendor teams for issue resolution. Prepare and maintain support documentation, incident reports, and knowledge articles. Participate in release, deployment, and production support activities, including occasional out-of-hours support as required. SKILLS Must have 8+ years of experience in application/production support, preferably in Murex environments. Hands-on experience supporting Murex applications/platform in a production environment. Good understanding of Murex technical/application support and incident troubleshooting. Strong Unix/Linux skills, including log analysis and basic shell commands/scripts. Good working knowledge of SQL for data validation and troubleshooting. Experience with batch monitoring, job scheduling, EOD/BOJ processes, and production operations. Experience in incident, problem, and change management in a structured support environment. Strong analytical and troubleshooting skills with the ability to investigate production issues independently. Good communication and stakeholder-management skills. Willingness to work in a UK shift / UK business hours environment. Nice to have • Experience with specific Murex modules such as Front Office, Risk, Back Office, or Accounting. • Knowledge of MxML/XML interfaces, Murex workflows, and integration points. • Experience with Murex batch framework and scheduling/monitoring tools. • Exposure to shell scripting/automation for support activities. • Knowledge of financial markets, trading, securities, derivatives, or banking operations. • Experience working with ITIL-based support processes and tools such as ServiceNow. • Previous experience supporting Murex for a tier-1 bank or large financial institution. • Exposure to application deployment, release management, and production implementation activities.