Application Support Engineer

Project description We are looking for the best people to help create the next big thing in digital banking. Reason to join us • We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments • We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team • We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training • We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born. • We are not just professional teams, we are also friends who have fun working together • If you are an active person and you feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored. What is INMAP OCR • optical character recognition software which extracts data from scanned documents Responsibilities Troubleshoot and resolve software issues Collaborate with Development team as needed to provide solutions Collaborate with cross-functional teams to manage and maintain the application infrastructure, including policy configuration, profile deployment, software distribution and certificate installation Provide Root Cause Analysis when requested Monitor application health, security compliance, and performance, taking proactive measures to address any issues that arise Deliver new and improved capabilities in systems monitoring, recovery and stability aspects of the system. Assist in the setup and configuration of new platform infrastructure Respond to and resolve escalated technical issues related to the application Create and maintain documentation related to best practices and troubleshooting guides Perform Application and DB script deployment Other support-related activities SKILLS Must have Strong technical background with excellent problem solving and multi-tasking skills Minimum 3 yrs or more of Technical / Application Support experience Strong service oriented experience / background Experience in IT Service Operations Experience with SQL Server mandatory Experience with Windows Powershell mandatory Networking knowledge Familiar with Incident Management processes and tools Familiar with Agile methodology Nice to have: ITIL v3/v4 certification Soft Skills: Good communication skills Ability to function as part of an international team with different locations Ability to work in a fast-paced and quickly changing environment English is mandatory (medium-advanced level) German - nice to have Nice to have TBD